Never miss a call with our AI Voice Agents
Practical AI voice agents for growing businesses across the UK. Based in Topsham, Devon, we help you answer every query, book more work, and reduce admin noise.
Listen to a live demo (52s)
National reach, personal service
Topsham AI was founded by Max Johnson and James de Bass
Max Johnson
With over 30 years of experience building software solutions for businesses of all sizes. He has founded two technology companies, worked across several fast-moving sectors, and spent almost a decade at Amazon Web Services, helping organisations solve real-world problems with modern cloud technologies.
James de Bass
With a background in law, finance, and business leadership, James founded and ran the education technology company Educate for more than 15 years and is both a Chartered Financial Analyst and a qualified Solicitor.
Together, Max and James combine hands-on technical experience with practical business understanding to help companies use AI voice agents in simple, useful, and reliable ways.
Designed for real working environments
We work specifically with small and medium-sized organisations – whether you employ 1 person or 250. Whether you are local to us in Devon or operating elsewhere in the UK, our solutions are designed for you.
Trades
Stop missing jobs while on the tools. When you are working, you cannot answer the phone. Our AI voice agents take bookings and secure new business automatically, ensuring you never lose a customer to voicemail.
Retail and Hospitality
Keep your staff on the floor, not the phone. Let our AI voice agents handle reservations and queries instantly. This ensures your in-store customers get your team’s full attention without the distraction of a ringing phone.
Community Centres
End the daily voicemail backlog for good. Our AI voice agents answer and action queries immediately. This saves your staff from spending hours every morning listening to messages and chasing missed calls.
Custom AI Voice Agents tailored to your business
If you run a lean team, the phone can become a source of stress. Missed calls mean missed revenue. Returning voicemails eats into your evenings. We build Practical AI Voice Agents that answer your calls just like a human would.
Capture Every Lead
Answers 24/7, handles missed calls instantly, and engages customers in natural conversation.
Filter & Qualify
Knows your services, your availability, your prices, checks urgency, and filters out spam calls automatically.
Book & Notify
Connects the calls you want, sends summaries to your phone, integrates with your CRM, or books appointments directly
Simple, stress-free setup
Intro Call
We start with a focused 20-minute consultation to map your current call volume, common questions, and booking requirements. No sales pressure, just a clear assessment of needs.
Design
We script the conversation flow and configure custom AI voice agents to match your business rules. We can even clone your voice or choose a persona that perfectly fits your brand identity.
Build and Test
Our team builds your agent and runs it through rigorous real-world scenarios—testing for accents, interruptions, and complex queries—to ensure it performs reliably from day one.
Go Live
We handle the technical switch-over with your phone provider. You simply forward your calls to the new dedicated number, and your custom AI voice agents begin working immediately.
Why businesses choose Topsham AI
Human Support
We are not a faceless platform. We are real people based in the UK, available when you need support. You can speak to someone who understands your business and your customers.
Proven Technology
Enterprise-grade AI voice agents, carefully adapted for the SME market. We use proven technologies that are already trusted at scale, configured for reliability, security, and day-to-day business use.
Data Sovereignty
Your data stays safe and under your control. Our services are UK GDPR compliant, with clear data handling practices and no hidden reuse of your information.
Business First
By integrating AI Voice Agents, you ensure no call goes unanswered, providing 24/7 availability. We prioritise data privacy and handle inquiries efficiently to enhance customer service and drive real returns on your investment.
What we’re hearing from early conversations
We’re currently working with businesses across different sectors to understand how AI voice agents can solve real problems. Here’s what’s resonating:
“I hate missing calls when I’m on a job, but I can’t stop working every time the phone rings. I need to know I’m not losing business just because I’m busy.”
“Our current phone menu is clunky and frustrates customers. We need something smarter that can actually answer questions without pulling staff away from the shop floor.”
Retail Business Owner
“We don’t have full-time staff, so we currently don’t even publish a phone number. An AI receptionist would finally make us accessible to the community.”
Community Hall Trustee
We’ll share fuller case studies as our first customers go live. Replace with named testimonials and case studies as our client list develops.
FAQs about AI Voice Agents
What does an AI Receptionist do?
It answers your phone when you can’t. The AI voice agent greets callers naturally, answers common questions about your business, takes structured messages, and can book appointments directly into your calendar. You get a summary of every call.
What if the AI doesn’t know the answer?
It handles this gracefully. If a caller asks a question beyond our AI voice agents’ knowledge, it takes a detailed message and ensures you get it immediately. Urgent calls can be flagged or forwarded to a mobile number you specify.
Will it replace my staff?
No. Think of it as a reliable colleague who never takes a day off, not a replacement. It handles the repetitive noise so your team can focus on the real work. Forbes experts confirm that the most successful models use AI to handle routine tasks while seamlessly escalating complex issues to human agents.
How long does setup take?
Most businesses are live within five working days. We handle the technical work – you just need to spend some time with us mapping your call flows and preferences.
Will it work with my phone system?
Almost certainly. We integrate with most UK landline and VoIP systems. During your intro call, we’ll confirm compatibility and handle any configuration needed.
Is my data private?
Yes, we are fully UK GDPR compliant. Our primary voice data storage is located in London, and our automation infrastructure is hosted securely within the EEA (Germany. We execute strict Data Processing Agreements (DPAs) with our AI partners and automatically delete all call recordings after 30 days. Read our Privacy Policy for full details.
What does it cost?
Pricing is tailored to your call volume and requirements. Most small businesses find our solutions comparable to the cost of a few hours of admin support per week. We’ll give you a clear quote after your intro call.
Ready to reclaim your time?
We handle the setup, training, and testing so you can focus on your work. Let’s get your AI voice agents live in under 5 days.
